To ensure the best service experience, returns must be processed through the original purchase channel.

Products purchased online can only be returned through our official website and customer support team. Likewise, items purchased at partnered private clinics must be returned directly to the clinic, following their return policy.

This separation allows both our online and offline teams to provide dedicated, efficient support tailored to your purchase experience. If you have any questions, we're here to help!

We currently ship across Canada and the United States. International shipping is also available with extra shipping fee.

Orders typically ship within 2–3 business days. Delivery time is 3–10 business days depending on your location.

Yes! You can choose express shipping at checkout for faster delivery.

We offer free standard shipping on orders over $259 within Canada and the U.S.

Once your order ships, you’ll receive a tracking link via email or SMS to monitor its progress.

Please contact our support team and we’ll help locate your package or issue a replacement.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Check more details in our Return&Refund Policy.

Items that are unused, unopened, and in their original packaging. For damaged or incorrect products, please provide photos and order details.

Refunds are processed within 10 business days after we receive and inspect your return.

Yes! Refer a friend and you both receive a reward—discounts, points, or even free products.

Simply log in to your account, go to “Refer & Earn,” and share your unique referral link.

No limit! The more friends you refer, the more you earn.

Yes! Become a Vitanorms Affiliate can earn up to 15% commission rate. Get paid when you refer new customers who make confirmed purchases. Check more details here.

We truly appreciate your trust in our partnered private clinics. However, the membership benefits offered by our clinic partners are exclusive to their in-clinic services and systems, and are not currently integrated with our online Vitanorms Rewards program.

That said, we invite you to join our Vitanorms Rewards community, where you’ll enjoy special online offers, early access to new launches, and other curated benefits designed just for you. We look forward to supporting your wellness journey—both offline and online.

Yes! If you've purchased Vitanorms products through one of our official clinic partners, simply send your valid receipt to our customer support team. We’ll be glad to manually credit your Vitanorms Rewards account with the equivalent points or issue an exclusive online benefit.

Yes! New customers get 10% off their first order—just sign up for our newsletter.

Yes! Join our membership program to earn points, access exclusive offers, and get early product access.

Create an account and log in to see all available offers on your dashboard.

Our system accepts one promo code per order. Choose the one that gives you the best value!

Earn points by shopping, referring friends, and engaging with our brand (e.g., reviews, birthdays, social shares).

Log into your account and go to “My Rewards” to view your balance and redemption options.

Points can be redeemed for discounts, exclusive products or discount coupons, etc.

Points typically expire after 12 months of inactivity. We’ll remind you before they do.

Yes! Subscribe to your favorite products and save more on every order.

Of course! You can manage, pause, or cancel subscriptions from your account dashboard.

Log in to your account and go to “My Account” > “Addresses” or “Payment Info” to make changes.

You can check out as a guest, but creating an account gives you access to order tracking, points, and exclusive perks.

Please check your spam folder first. If you still don’t see it, contact support with your name and email used for the order.

If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Please contact us ASAP.