FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship to?
We currently ship across Canada and the United States. International shipping is also available with extra shipping fee.
How long does shipping usually take?
Orders typically ship within 2–3 business days. Delivery time is 3–10 business days depending on your location.
Do you offer express or expedited shipping?
Yes! You can choose express shipping at checkout for faster delivery.
Is shipping free?
We offer free standard shipping on orders over $259 within Canada and the U.S.
Referral Program & Affiliate Partners
Below are some of are common questions about Referral Program and Affiliate Program.
Do you offer a referral program?
Yes! Refer a friend and you both receive a reward—discounts, points, or even free products.
How do I refer a friend?
Simply log in to your account, go to “Refer & Earn,” and share your unique referral link.
Is there a limit to how many friends I can refer?
No limit! The more friends you refer, the more you earn.
Do you offer a Affiliate Programs?
Yes! Become a Vitanorms Affiliate can earn up to 15% commission rate. Get paid when you refer new customers who make confirmed purchases. Check more details here.
Membership & Discounts
Below are some common questions about our Membership & Discounts.
Do you offer a first-time buyer discount?
Yes! New customers get 10% off their first order—just sign up for our newsletter.
Do you have any membership perks?
Yes! Join our membership program to earn points, access exclusive offers, and get early product access.
How can I access member-only discounts?
Create an account and log in to see all available offers on your dashboard.